Building and working as a team is as important as a good roster and great patient care. It is the team dynamics that determine how a shift works.
There are always those shifts where everything doesn’t go right. People are off sick, people have a higher acuity. Our resources are stretched and our stress levels rise. This has a ripple effect and ripples across all our colleagues and patients.
I am all about the team and how I interact while I am at work some days better than others. At the end of the day, it was these interactions that made my day positive or negative. IT is staff energy and teamwork that pulls you through your shift.
If you can have a laugh, boost each other up and deal with immediate issues you always come out feeling better. These are the days when you want to come back the next day.
Creating successful teams
Have a team meeting at the start of your shift and be positive
- We are going to have a great shift
- Let me know if you need anything
- It sets the mood for the shift and the intention
Ensure everyone knows what they need to be doing, what their roles are. Do they understand the procedures, do they have any concerns?
Maintain clear communication and check in during the shift. Are they managing okay? The immediate circumstances may not change but showing you understand the situation goes a long way ad shows you value the staff.
Take issue seriously – actively listen and troubleshoot at the time to help dissolve frustrations. Address issues ASAP and make notes to follow up later. Give feedback on your intentions.
Set standards high right from the start. Praise and consistently maintain high standards lead by example, be open to feedback.
- Delegate more, micromanage less
- Listen more, interrupt less
- Keep people informed
- Disconnect from digital devices during meetings
- Distribute work evenly
- Set clear priorities and goals
- Follow up on emails and conversations
- Provide feedback positive and negative
- Post schedules on time
As a leader, one of the most important things you can do is empower your team. Give them the ability to deliver results to make their own decisions. They need to be autonomous with enough direction to still strive towards desired objectives. It is how we execute that feeling of trust and autonomy within our teams that makes us cohesive.